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Arun Pandian

Arun Pandian

arun@mtverse.io

⌘K

Support Command Desk

Handle customer tickets with SLA timers, sentiment context, purchase troubleshooting, reply drafting, and escalation readiness.

Open tickets

42

8 urgent

First response

6m

32% faster

SLA risk

5

needs owner

CSAT

94%

+4.1%

Ticket queue

Purchase, delivery, and product support

BrightLayer Studio

SUP-2841

Open

BrightLayer Studio

BrightLayer Studio

BrightLayer Studio

09:22 AM

Cannot access Vue package after purchase

Iris Morgan

09:28 AM

I am checking the entitlement and package URL now. You will get a fresh download link in this thread.

Iris Morgan

Customer context

Frustrated
PlanTeam lifetime
Purchases3 packages
Last payment$199.00
SLA18m left

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